I am Arun George.

I design and architect conversational experiences that seamlessly connect humans and AI in natural, intuitive ways by leveraging language and technology.

I've worked with Fortune 100 companies to build AI-driven chatbots and voice apps @ Nuance, Microsoft, and HCLTech.

I'm currently exploring the shift from intent‑based designs to contextually aware semantic search, along with researching Neural AI Interfaces such as Brain-Computer Interfaces (BCIs).

My Resume

Experience

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Senior Conversation Designer

HCLTech 2025 – Present

Assigned to a high‑visibility project to design an internal AI bot using generative AI with Microsoft’s Copilot Studio.

Senior Conversation Designer

Microsoft (via Nuance) 2023 – 2025

Trained design teams on Copilot Studio, including:
- Using generative actions effectively
- Leveraging LLM models for intent classification
Have been identified as a “key employee,” critical to Microsoft’s long‑term success

Principal Conversation Designer

Nuance Communications 2018 – 2023

Conversational AI Strategy & Consulting

Senior Consultant for Fortune 100 brands
Improved bot strategy for a major telecommunications company, reducing:
- Incomprehension (No Match) rate from 47% → 37%
- Live Chat Requests from 11.2% → 8.5%

Process & Efficiency Improvements

Developed an internal software tool using Microsoft’s .NET framework to enhance design processes
Led intent discovery & content workshops across various industries (telecommunications, finance, utilities)
Owned implementation of key dialog elements, including business intents, incomprehension handling, and dialog strategy

Training & Enablement

Conducted training sessions for internal teams and external clients on Nuance’s Conversational AI Platform – Mix

Voice UX Consultant

VoxGen 2015 – 2018

Client: Major US Retail Pharmacy

Helped secure a $2 M contract by leading all VUI deliverables for the client
Recorded scripts, translated prompts, and ran usability tests
Moderated Wizard of Oz testing and managed persona development

Founder

CGRNet (Computer Games’ Reviews Network) 2000 – 2004

Created a game review platform with a growing user base using CodeIgniter (PHP Framework)
Gained early traction with over 1000+ games listed (pre‑YouTube era)

Portfolio

Selected Companies

Due to confidentiality, I’m unable to share most projects publicly, but I’m happy to present selected work on request or during a private video call. Feel free to contact me on LinkedIn.

HCLTech

Worked and delivered AI Chatbots - NLU based, LLM based. Clients: Fortune 100

Microsoft

Worked and delivered AI Chatbots - NLU based, LLM based. Clients: Fortune 100

Nuance Communications

Worked and delivered AI Chatbots - NLU based, LLM based. Clients: Fortune 100

Publications

Selected Articles

AI Made Simple – RAG Basics

As a conversation designer, it’s important to understand some of the techniques used to optimize large language models (LLMs). This article helps designers understand RAG.

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Designing Voice Experience

In this article, I share my experience on what to consider when designing for voice, from prototyping to usability best practices.

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Voice UX Process Under 5 Mins

A quick guide to the essential steps and considerations for designing voice user experiences when you only have five minutes.

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